Conducted byOperations manager and HR
Typical formatCase study, roster exercise and role play
FocusDuty allocation, handover, coaching, incident control and client communication
Model exercise
Two guards are absent, one gate has a queue, a visitor disputes access and the client requests an incident update. Prepare a 20-minute action plan covering immediate safety, team allocation, escalation, documentation and client communication.
Scoring areas
- Safety and lawful priority
- Fair, practical allocation of available staff
- Clear escalation and contemporaneous records
- Calm communication and follow-up